COVID-19

  • Despite the complicated health situation we are experiencing, at Higienefacial.shop we work daily and continue to process orders normally. We try to make deliveries as soon as possible, but on specific occasions, they may experience unwanted delays by delivery agencies. transport since some of them are working in a reduced way.
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How can I contact you?

  • You can fill out the form available in the About us > Contact us section
  • You can also write us an email directly to the address: info@higienefacial.shop

I have sent you an email, when will I get a response?

  • If you have sent us a query and you do not get an answer, do not worry, we will contact you within a maximum period of 24-48 hours on working days, if after this period you have not received an answer, check your Spam mailbox since our answer can be in this tray of your mail.

I cannot locate my order in your order tracker on the website itself, what happens?

  • The order tracker works with the order number associated with each customer, this order number is detailed in the confirmation email that is automatically sent to the customer after their purchase. This order number is what you must enter in the "Order number" section, then you will have to enter the email address you used to make the purchase. If after adding this information your information does not appear, contact us informing us of the case through the following email and we will help you locate the order: info@higienefacial.shop

I have not received any confirmation email, what should I do?

  • When you place an order on our website, the system automatically sends an email to the email address you provided when you placed the order. If you have not received this email, it may be in your Spam mailbox. It is also possible that when placing the order you have made a spelling error when entering the email address, if after checking the Spam tray you do not find this confirmation email, contact us through the following email informing us of the error and providing the email to which you want us to resend the confirmation and we will send you this email again without problem: info@higienefacial.shop
  • It is also possible that you have not received the mail because your inbox is full, if so, make sure that you can receive mail correctly.

What price are the shipments?

  • The cost of any order within this website is €2.90. Depending on when the product is purchased, the shipping can be free for the customer or he will be the one who pays for it. If the shipping is free at the time you are making the purchase, you will see it reflected in some section of the web.

How long does it take for the order to arrive at my address?

  • The approximate delivery time is 10 to 18 business days under normal conditions, in some cases the delivery may be extended due to demand, or circumstances beyond our control, however, we will always try to get your order to your address as soon as possible. . You can track your order in the section of the web: "Locate your order" you will have to fill in the form with your order number which will be detailed in the confirmation email that is automatically sent at the time of purchase and the email address with which you made the order.
  • Likewise, when your package is shipped, we will send you an email in which we will inform you that your order has been shipped and we will provide you with the tracking number associated with the shipment.

I have ordered several products but only one has arrived, what happens?

  • If you find yourself in this situation, don't worry, some orders are sent in separate packages so that they can arrive in the shortest time and in the best possible condition.

What methods of payment do we accept?

  • We accept PayPal and all types of credit and debit cards as payment methods, all payments are made through Stripe, in this way we can guarantee maximum security for our clients.
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Any other questions that arise, do not hesitate to contact us, from higienefacial.shop we will always try to help you as much as possible.

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