RETURNS

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Our delivery policy lasts for 40 business days from the time of purchase. If 40 working days have passed (Monday to Friday) since the purchase was made and it has not arrived at the destination location for delivery, causing the package not to be received due to reasons beyond the customer's control, the customer may request a refund. and your money will be returned to you.

If the 40 business days have not yet passed, unfortunately we cannot offer a refund.

To request a refund, the customer must send an email to the address info@higienefacial.shop with the subject "Reimbursement for delay" and adding the details of their order, order number, name, etc. to the email.


To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging as it was delivered to you.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back without first contacting us to find out the correct shipping address.

There are some situations where we are unable to issue refunds or can only guarantee partial refunds:

  • Any product that is not in its original condition, that is damaged or has parts missing through no fault of ours.
  • Most of the products sold in this online store are personal hygiene products, which is why once used we cannot return them.
  • Any product that is returned more than 14 days after receipt.
  • That they come sealed and are not suitable to be returned for reasons of health, hygiene or copyright protection and that they have been unsealed after delivery.


Refunds (where applicable)
Once your return is received and inspected, we will send an email to notify you that we have received your return. We will also notify you of the approval or rejection of your refund.
If approved, then the refund will be processed and the refund will automatically be applied to your credit card or payment method, within 3-5 business days.

Late or missing refunds
If you still haven't received your refund, please check your bank account again.
Then contact your bank where you have contracted your credit card, it may take some time before the refund is officially made.

If you have followed all these steps and still have not received the refund, please contact us at info@higienefacial.shop


sale items
Only regular priced items will be refunded, where prices are on sale the amount refunded will be the amount paid for the product.

exchanges
We only replace items that are defective or damaged.

In order to offer a replacement, the customer must notify that their item arrived damaged as soon as possible, a maximum of one day after receiving the package, in order to avoid deception, images must be sent that show the damaged item as well as its packaging and shipping label. .

If you need to change it for the same item, send us an email to info@higienefacial.shop and send the item to our warehouses, we will provide you with the address where you have to send them.


Shipment

You will be responsible for paying the shipping costs for the return of the item. Shipping costs are not refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it takes to receive your exchanged product may vary.

We cannot guarantee that a returned package will be received after its return by the company in charge of making the delivery.

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